- 2017-09-10 at 20:58 #11709phpmillionKeymaster2017-09-10 at 20:58
Hello and welcome to support forums!
Being a licensed user, you are eligible for 2 different types of support: high priority (you receive answers within few hours on business days and within 24 hours on weekends), and low priority (you receive answers within 24 hours on business days, no support on weekends).
How to get high priority support:
- Read documentation and Help section. Documentation (included in installation package) and Help section (available inside administration dashboard of all phpmillion tools) cover almost every single feature of software and is the best resource to find answers to most of your questions.
- Use forum search. Go to forums index and look for the Search field. Enter a part of your question and you will be presented with instant answers and solutions.
- Describe every step and error. If you experience problem, we can only solve it if you describe every single step to reproduce this issue.
- Include login details. In case of some error, include URLs and login credentials for: administration dashboard of item you need help with, FTP, phpmyadmin (or hosting control panel).
- Make your posts public. Support forums allow you to mark individual posts as private, so only you and us see them. This option should only be used for posts that contain sensitive information (such as login credentials of your FTP server, etc.), while other replies must be public.
- Submit new topics for different questions. If you submitted some question that was answered, but you have a different question later, create new topic for your new question. Also, never use other clients' topics to ask your questions; create your own topic instead.
As per Envato terms of purchase, support contract does NOT include assistance installing, configuring, or customizing scripts. However, we do provide free extra support for buyers who leave feedback for our products on Envato marketplace. Leave your rating now and enjoy higher level of support.
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Your positive rating will motivate us to add new features and provide free updates for you.
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